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has1
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tv box 360

hi can anyone possibly help please virgin has installed a 360 box as a new customer however it has never worked from day one spoken to several departments with no joy. CS1010 is showing up. i have no possible repair date and now paying for something i cannot use .Any help would be appreciated

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paul0363
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Re: tv box 360

CS1010 usually means that the box hasn't been activated.

You'll need to call in unfortunately but follow the prompts to activate a service rather than faults.

 

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newapollo
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Re: tv box 360

Hi has1,

/cs1010 is a settings retrieval error.  It sounds like either the initial installation didn't complete, or the box hasn't been activated.

You need to make sure that you connect the box to the white coaxial cable.

Did you get a copy of the TV360 installation guide  and follow the instructions?

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

 

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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has1
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Re: tv box 360

Hi thanks for the reply 

This was installed by a vm engineer all cables are connected but has never worked have spoken to two different departments they have taken box I'd number and tried to activate but no joy. I tried to run test but it comes up with blank screen. Running out of ideas now