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tivo 360 mini not recording

tecky7
On our wavelength

hi

At the moment i am having issues with the mini box with this service.

Is that it cannot communicate with the main box and start a new recording to that box eg

I have the main box wireless against my wifi6 router

And the mini box by fully wired into my 24 port switch connected to my router.

Any answers for this

1 ACCEPTED SOLUTION

Accepted Solutions

tecky7
On our wavelength

After the vm called at my house today.

The original box was faulty and needed replacing

Nothing to with the software but a hardware problem with the 📦

See where this Helpful Answer was posted

10 REPLIES 10

japitts
Very Insightful Person
Very Insightful Person

TiVo is fundamentally different to TV360 in the same way as Android is different to Apple - so I presume you have 2 x TV360 boxes, one is a master with the HDD and the half-height version is the mini.

The master box needs to be set to Quick Start or Active Start for recordings set on the mini to properly function.

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tecky7
On our wavelength

while speaking to them "VM Staff.

"both of them were on" V360 box and Mini box,  they said there was a server fault.

Hello tecky7

 

Sorry to hear of the TV360 issues, we appreciate you raising this via the forums.

 

Have you been able to follow the advice and settings changes offered by japitts to see if this resolves the issue? We also have help here for TV360 issues.

 

Let us know 🙂

 

Rob

tecky7
On our wavelength

As a programmer and engineer at the University of Bolton

After 4 days of he'll with the mini box in the bedroom still crashes on a re-kick. (Reboot)

You can delete the recording from the main box 📦   but you cannot communicate with the main box as it still state recording function is disabled.

Hope this helps

newapollo
Very Insightful Person
Very Insightful Person

@tecky7 wrote:

I have the main box wireless against my wifi6 router

And the mini box by fully wired into my 24 port switch connected to my router.

while speaking to them "VM Staff.

"both of them were on" V360 box and Mini box,  they said there was a server fault.


The 360 boxes both need to be connected to VM DNS servers.

Also they only work on IPv4, so if your own router is set to IPv6 you will need to change it to IPv4, or  create a VLAN just for the 360 boxes.

 

Dave
I don't work for Virgin Media.
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tecky7
On our wavelength

I recicked (Rebooted) the mini 📦 today.

The main box was on all night connected to my wifi6 router (wireless)  and the mini box still connected to the a 8 ports switch

With no effect the recording function still has an outage after 5 days

As long the MAC address is registered on the router on both v360 devices.  That all matters when communicating with them together.

newapollo
Very Insightful Person
Very Insightful Person

Hi again @tecky7 

In message one you say, "the mini box by fully wired into my 24 port switch connected to my router."

Yet in message 7. "the mini box still connected to the a 8 ports switch"

So, is the mini box connected to an 8 port or 24 port switch.

Does the mini box recording function work if you remove the "nn" port switch from the equation?

What happens if you try to connect the mini box via wifi?

Does the mini box recording function allow you to set up recordings if you switch boxes around?

Is the master box set to Quick Start or Active Start  as advised by japitts?

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

tecky7
On our wavelength

I spoke to the VM tech team thus morning.   They verify there is a issue with mini-box and they will sort it out in the near future.

Hi tecky7 

 

Thank you for the update.

 

I have taken a look at things from our side and yes this looks to be a known issue that is being investigated.

 

We hope to have this fixed as soon as possible.

 

We are very sorry for any inconvenience caused. 

Vikki - Forum Team


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