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rmote wont pair

tomfrancis
Joining in

Just says 

sorry  some sirvices arnt available  

code ..    cs9993

thank you  

Tom

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi Tom.

The CS9993 error message has shown up on my 360 a few times since the update to build 4.35. 

Turn the 360 off for a minute or two using the rocker switch on the back of the 360.

Once it reboots you'll be able to pair the remote.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Alex_RM
Forum Team
Forum Team

Hi tomfrancis,

 

Thanks for posting and welcome to our community 🙂

 

I've been able to locate your account using your forum information and can see you've been able to get thins dorted.

 

If you do still need help with anything please let us know.

 

Alex_Rm