on 17-03-2023 08:11
hi,
due to a mix up we've ended up with 2 brand new hubs, i was told i'd get an addressed bag for one to go back , weeks later still nothing. i know how to return the old one, but presume the new unused one needs to go back elsewhere.
Mel
on 17-03-2023 09:27
The info on this page might help,
https://www.virginmedia.com/help/return-or-recycle-equipment
if you scroll down the page there is a form you can fill in for returning packaging,
https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack
Or you can wait for one of the forum team to pick this up which might be 2 to 3 day's.
on 19-03-2023 11:11
Hi @theamelany,
Thank you for your post and welcome to our community forums. We're here to help.
What model are the two Hubs you have, and which one are you looking to return to us?
Thanks,
on 23-03-2023 08:50
its a hub 5 that I need to return, i have a return label for the old one. but this is brand new and unused
on 25-03-2023 11:07
Hi @theamelany
Thanks for coming back to us. You can order returns packaging 👉 https://virg.in/returnkit
You'll receive it within 14 days. Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 25-03-2023 12:59
thank you
on 27-03-2023 14:26
Hi @theamelany,
No problem at all. If there's anything else we can do to help, please let us know.
We're here to assist.
Thank you.