Virgin Media Community

[matcspace]

Just upgraded to a hub 3 and TV360 box today. The new hub has been set up fine. The 360 box however has been supplied with a power supply that physically does not fit into the 360 box. It is the wrong shape and size. The 'male' end of the PSU cable is too large to fit into the 'female' socket on the box. Anyone else had this - any suggestions as to how to get the correct PSU?

[roy247 · Accepted solution]

If you have upgraded from V6 to 360 the power supplies had the same part numbers when I checked so you could always use the V6  one.

If it's physically the wrong shape have they sent you 2 for the hub.

[matcspace]

thanks for the reply - I upgraded from an older Tivo box. That older Tivo PSU doesn't physically fit either, and I suspect it may not have the same voltage etc anyway. I guess someone in the factory just chucked the wrong thing in the box?!

[Ashleigh_C]

Hi @matcspace

Thank you so much for posting to our forums though I am so sorry this happened. 

Can I ask if you have been able to sort a replacement PSU from us? So sorry again to hear this happened!

[matcspace]

I spoke to customer services on 150 and they said they would post a replacement power supply to me, which could take around 5 days, which is fine, but a bit annoying as I can't now watch TV for 5 days!

[newapollo]

I know it's not the same, but you could use the  Virgin TV Go app instead. You can manage your recordings, and stream live TV and on demand content, also Sky Cinema using TV GO
https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/download-the-virgin-tv-go-app

[Nijjar]

I have missing power cable not sure if it didn't arrive or my workers chucked it by mistake. 

5 days no cable arrived,  re ordered it again . Arghhh

Not even sure which one I can buy from Amazon if do another delivery. 

[Paul_DN]

Hi Nijjar,

Thank you for reaching out to us in our community and welcome, I am sorry to hear you don't have a power cable for your 360 box, I have been able to locate your account with the details we have for you and can see you have spoken to us and that it has been ordered.

Regards

Paul.