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pairing remote to Lg tv

orphanboy
Joining in

Having difficulty pairing remote to my Lg 43UM7400PLB have tried several attempts using solutions from previous post without success 

When installation was finished engineer said an update was due to sort this problem out .If that was correct any idea when it is due

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Daniel_Et
Forum Team
Forum Team

Hi @orphanboy 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

What type of set top box do you have? If it's a 360, have you tried following the advice provided in this video here? A similar video for V6 and Tivo boxes is here

Please pop back to us at your earliest convenience.

Regards,

Daniel

See where this Helpful Answer was posted

3 REPLIES 3

Daniel_Et
Forum Team
Forum Team

Hi @orphanboy 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

What type of set top box do you have? If it's a 360, have you tried following the advice provided in this video here? A similar video for V6 and Tivo boxes is here

Please pop back to us at your earliest convenience.

Regards,

Daniel

orphanboy
Joining in

Thanks that has worked 

Hi @orphanboy, no problem at all. That's great to hear 😀

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel