tv was ok untill late this afternoon so far we got 105 channels with error code cs2004. we checked all the connections and rebooted couple times now but no joy anyone having the same issues cv2 area31
You can check for known area faults using the automated status line 0800 5610061
If nothing's reported there, and a single reboot hasn't resolved signal errors (which CS2004 often is) then you should report your (potentially individual) fault
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Thanks for your post and it's great having you on board with us in the Forums.
We're sorry to hear you're getting this error message. This error code is usually displayed when the box is struggling to receive a signal. I know you have mentioned that you've tried these but this is for anyone else who may be reading the thread who may not have tried these. When you get this error message, you should follow these steps, in order:
I can see that since posting you have already been able to speak to the team and they have arranged an engineer for you. Please pop back and let us know how the visit goes.
Thanks for taking the time to post on this thread. I can see my colleague has already been able to offer help on your own thread here.
If you can keep all the information there, this will allow us to provide the best help for you.
Thanks for your post and welcome to the Community. It's really great having you on board with us in the Community.
I'm sorry to hear you are also getting the same issues as other users in this thread.
Since posting, have you been able to try the steps outlined in my post to bulldog? How are things looking for you today?
If you've not been able to get any support on this, and/or the channels are still missing then I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.