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logging faults with remote voice activation - nbc news now

adhiren
Dialled in

on ‎28-03-2022 16:08

Hi,

 

What's the best way to log a fault that's technically not service related? For instance, when I try to use the mic on the remote to say 'nbc news now' - it never switches to the channel but instead it just opens a search box and then you must close it and manually change the channel. It's the only channel that I have this issue with- no other channels have a problem with the voice activation system 

 

Thanks

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Ernie_C
Very Insightful Person
Very Insightful Person

on ‎28-03-2022 16:22

If I’m correct, this channel has only been added recently.

Perhaps the update required to add voice support by channel name hasn’t been added yet.

Try a voice search on ‘channel 614’.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_W1
Forum Team
Forum Team

on ‎30-03-2022 16:37

Hi @adhiren, thanks a lot for your post although I'm sorry to hear of your concerns.

As @Ernie_C has mentioned, due to the channel being a newly added channel, the voice activation hasn't been quite updated for this as of yet, but please be assured we'll resolve this with future software updates to the TV360.

I hope this helps reassure you and please let us know if you need any further help. 

Many thanks

Tom_W
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