Virgin Media Community

[adhiren]

Hi,

What's the best way to log a fault that's technically not service related? For instance, when I try to use the mic on the remote to say 'nbc news now' - it never switches to the channel but instead it just opens a search box and then you must close it and manually change the channel. It's the only channel that I have this issue with- no other channels have a problem with the voice activation system 

Thanks

[Ernie_C]

If I’m correct, this channel has only been added recently.

Perhaps the update required to add voice support by channel name hasn’t been added yet.

Try a voice search on ‘channel 614’.

[Tom_W1]

Hi @adhiren, thanks a lot for your post although I'm sorry to hear of your concerns.

As @Ernie_C has mentioned, due to the channel being a newly added channel, the voice activation hasn't been quite updated for this as of yet, but please be assured we'll resolve this with future software updates to the TV360.

I hope this helps reassure you and please let us know if you need any further help. 

Many thanks