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iplayer not working

Hi all,

New to Virgin, but last Tuesday we had a new V6 box installed, as well as a mini box upstairs.  For the last 3 days, we've had problems using iPlayer, it wont load, and leaves me with a grey screen.  Yesterday, we noticed that something we recorded kept freezing and buffering.  We have tried turning it off and on again both on the box and on the mains - with no success.

The mini box is working fine, no freezing, no buffering and full access to iPlayer.

Any thoughts or suggestions?

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Message 2 of 4
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Re: iplayer not working

Hi Blakey53,

Have you tried rebooting?

You mentioned the mini box is fine. Have you updated your V6 to the 360?

If it is on 360 software then as above try rebooting, however if that doesn't work  you can try a factory reset.

Go to Settings (the cog at end of Home menu) > System > Factory Reset.   It's not a full factory reset.

With the 360 you won't lose your recordings (or most of your settings) but you will have to sign into the iPlayer again, also other apps such as ITV Hub.


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Message 3 of 4
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Re: iplayer not working

You've posted in the V6 board, but mentioned being new to Virgin last week. This would suggest you don't have a V6, but a V360 - the two run different software.

Check here if you're not sure.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 4 of 4
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Re: iplayer not working

Hi @Blakey53 


Thank you so much for posting to our Community Forums, we are so happy to have you here, although I'm very sorry to see you are having issues with your new box!


We're you able to follow the advise given by @newapollo at all? If so did this help? 



Forum Team

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