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maureen_e_
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cs6001 error

When we reboot our box we get the error code CS6001. WE have lost all of our recordings and when we go to record something new it says our recordings are full, yet when it takes us to our recordings page it says we have no recordings.

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newapollo
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Re: cs6001 error

Hi @maureen_e_ 

Error CS6001 doesn't show up in the VM error code list, however searching the forums shows that it's a hard drive error and you will probably need a replacement 360.

You could try a factory reset.

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset.
It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

With the 360 selecting Choose Keep Recordings means you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again)

If that doesn't work then try the second option (Format Disk) that's the nuclear action but it sounds like you've nothing to lose since your recordings page says you have no recordings.

If both of the above don't work then you'll need a replacement 360.

You can wait here for a few days and a member of the forum team should pick this up for you, or call VM Faults 150 from a Virgin landline, or 0345 454 1111, option 2 (Faultsbut best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

Dave

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Kain_W
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Re: cs6001 error

Hi maureen_e_

Welcome to the community!

From looking at your account, since posting you've had a technician appointment for the recording issues with the TV360.

If you are still experiencing issues then please do not hesitate to pop a message on this thread and we will run through some further details with you.

Thanks,

Kain
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