I would ring customer services & make sure the box is correctly provisioned against your account.
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Hey @benno17 thanks for reaching out to us and welcome back to the forums!
I'm so sorry to see this issue is still continuous 😞
I will assist you and send you a private message to investigate further - watch out for the purple envelope inviting you in.
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Thank you for taking the time to update the thread and let us know the issue has now been resolved. This is great to hear.
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