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leroy2 · ‎26-10-2022

recently i have had 360 intalled and i have channel freezing and stuttering on W HD channel seems to be when we are watching Property Brothers

newapollo · ‎26-10-2022

Hi @leroy2

It's odd that it's only affecting one channel and also seems to be only one program.

Check your connections, are finger tight, and free from any kinks, especially the white coaxial cable.

You should also look at Check service status at the top of the page. You can also a run a test on your equipment from there.

If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.

All channels run on muxes, rrather like freeview, so after checking your connections also check the channels noted below which are on the same mux. If they suffer from the same issue then it looks like you have a signal issue

Dave

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newapollo · ‎26-10-2022

Hi @leroy2

It's odd that it's only affecting one channel and also seems to be only one program.

Check your connections, are finger tight, and free from any kinks, especially the white coaxial cable.

You should also look at Check service status at the top of the page. You can also a run a test on your equipment from there.

If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.

All channels run on muxes, rrather like freeview, so after checking your connections also check the channels noted below which are on the same mux. If they suffer from the same issue then it looks like you have a signal issue

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

japitts · ‎26-10-2022

If the fault only affects one channel/programme, it's likely to be a broadcaster issue.

Check the other channels that newapollo has mentioned, and if those are affected, then you're looking at a signal fault.

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leroy2 · ‎26-10-2022

thanks for advice i will check the cables

leroy2 · ‎26-10-2022

its possible it could be a broadcast issue thanks for advice japitts

LoneSpeaker · ‎27-10-2022

I have the same issue but on a different program. The Bill on W. I ghink it's something to do with the channel itself because it happens when watching live.

leroy2 · ‎27-10-2022

i have have reported the problem on live chat they also think its channel

japitts · ‎27-10-2022

Does the same issue happen with W+1-SD?

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leroy2 · ‎27-10-2022

i have not checked the plus 1 w channel just been watching on W HD but we have had the channel on for the last couple of hours today and there has been no stuttering or break up

Ashleigh_C · ‎30-10-2022

Hi there @leroy2

Thank you so much for your post and welcome to the community.

A big thank you to our community members for their help and guidance provided so far.

It does sound as though this may be an issue with the broadcaster as this is only on one channel, have you been able try the plus 1 channel yet?

Thank you.