channel 4 HD picture goes funny.

[RockerSBM]

Hi Virgin 

past 4 weeks or so channel 4 HD picture jumps every now and then and it same when record on it too.

Had a tech last week said everything was fine. 

[RockerSBM]

Hey

Well it's virgin media head end that's at fault then which I thought it was. 

[japitts]

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@RockerSBM wrote:

Well it's virgin media head end that's at fault then which I thought it was. 

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Are you saying your fault is now resolved?

[RockerSBM]

Hey 

No I'm just saying it must be virgin media at the of things that's the fault that's why others are getting it. 

[japitts]

The only other person I see reporting a problem, has (what sounds to me) different symptoms and their issues have now been moved into their own thread.

Which just leaves yourself with a fault - it may well be a VM issue, but unless they know about it - it's unlikely to get fixed. There certainly isn't a national fault with Channel 4 picture.

So what is the issue with your C4 picture? Is it pixellating and/or breaking up? Because that's usually a signal fault, which can very often be on customer's individual equipment and be specific to that user.

[RockerSBM]

Hi 

Just breaks up with sound going funny far 1 or 2 seconds 

[japitts]

I think you're describing pixellation. This is often the signal of a signal fault, so if you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[roy247]

Do you have problems with ITV, ITV+1, or channel 4+1, as they are on the same mux. If you don't have you tried a factory reset of the box in case your problems coincided with the channel switch of 4HD from 141 to 104.

To factory reset go to Settings > System > Factory Reset.
It's only a partial system reset and not a complete factory reset.

You are given 2 options

Keep Recordings
Format Disk

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITV Hub again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

[RockerSBM]

Hi 

Ok I'll try that I know they moved the channel but it started doing it about a month ago I think? When did it change over? 

I had a tech last weekend he said everything was fine signal wise 

[roy247]

I believe it was Tuesday 27th of September.