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shiwen1355
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cancelling an addon

Hi,

Last night I added Sky Cinema to my package through TV Box. I know I must wait a month to cancel, my question is:

1x Can I request to be cancelled earlier for next month (like Virgin put a note to stop reoccurring)

2x Can it be done online, or I have to phone up? (If phoning, what's the number and what option)

Many thanks,

 
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brooksy79
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Re: cancelling an addon

No unfortunately you will need to phone them.

shiwen1355
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Re: cancelling an addon

After reading on the forum how busy phone lines are, as someone suggested, I called 8am this morning, was through within few minutes. The lovely Filipino lady on the other side, cancelled the addon, so I won't be charged next month.

Thank you
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