Hi @Zach_R ,
> I've noticed that you've mentioned a workaround of switching the box off and on again, which alleviates the issue. Is this a temporary fix, or has it resolved the problem?
It's a termporary fix
> If the problem remains then can you try a hard reboot instead? To do that, unplug the box via the mains whilst it's still powered on and leave it unplugged for at least 30 seconds. Then plug it back in and boot it up as normal.
I've not been streaming TV for a few days I watched some streaming TV tonight. I watched the last episode of "Celebrity Hunted" on All4 and then I tried to launch "Trucking Hell" on MY5 - the blue buffering disc appeared and eventually the box threw the error
MY5-VMH-VJS-2010
Error: MY5-VMH-VJS-2010
We're sorry but something has gone wrong. Please attempt again later.
Error: VJS-2010
If the error keeps happening, please visit the My5 Help Centre for advice on what this error means and how to solve it: https://help.channel5.com

I've attached a photo.
I'd note that this is different behaviour than I initally reported.
I retried to access the program, and the second attempt was successful
I'll keep using the MY5 service and let you know when the problem recurs