28-07-2023 14:37 - edited 28-07-2023 14:39
My TV youtube search history has gone. All that is showing is random, trending searches. Anything I search for isn't retained. The Watch history (videos) are there but no searches
on 28-07-2023 17:52
Hi @kendo49,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm so sorry to hear you're having some trouble with your YouTube search history. Am I right in thinking this is when using the YouTube app on your TV box? Did you have an account that you were signed into that isn't signed into anymore? If so, the history should be with the account.
Thanks,
on 28-07-2023 18:21
Yes that's correct it's when using the youtube app on my TV. No, the account I am using is the original one I setup some time ago
on 28-07-2023 18:52
Hi @kendo49,
Are you signed into an account on the YouTube app, or are you using it as a guest account?
Thanks,
on 28-07-2023 18:57
Hi, yes I'm signed into the account on the youtube app
on 28-07-2023 19:01
Hi @kendo49,
If you're signed into the same account then the search results should transfer across each device you access/use YouTube on, so it'd be a YouTube functionality and feature. We don't maintain the app, we just provide it on our box.
Thanks,
on 28-07-2023 19:16
Yes what you say should happen but its not I'm afraid. Would I be best contacting youtube support? Thus has only just happened in the last week or so. My searches aren't retained either. However, youtube on my android phone is fine
on 28-07-2023 19:18
Hi @kendo49,
You can try rebooting the TV box to see if that helps, but if not then as we don't maintain the app and its functions it'd be best to speak with the owner of the app.
Thanks,
on 28-07-2023 19:26
Thanks Zak
on 28-07-2023 19:27
Hi @kendo49,
You're welcome. Let us know if there's anything more that we can help you with.
Thanks,