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Joining in

Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's with sender can someone tell me if I need to contact virgin because when I phoned on Saturday, they said it would be delivered today? 


My apologies that the set top box hasn't arrived for you as ordered. 

I can see that you have since spoken with our customer service team and have made arrangements to resolve this for you. Keep us updated should you have any further issues after this and we'll support further if needed. 


Please do not post multiple threads on the same issue. All your posts have been merged into this one thread so we can support you further. Keeping your posts on the same issue in one place helps us support you quicker and more efficiently and also helps anyone else within the community to get help and support on the same issues. Please also bear in mind that it can take up to 2-3 days for the forum team to respond to posts. 


Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent