Virgin Media Community

[Phil_f]

Hi I am about to upgrade my v6 to 360. I have tried to access "manage my box"  to transfer settings, but I cannot access the page if I try it on my phone tablet or pc. The pc says it is the Virgin firewall blocking access to port 443 ( i think it was that port) 

It does say the programs will be deleted but does not mention series links.

Any thought before I click upgrade

[JitteryPinger]

I think everything gets reset like new so likely to lose series links

[markdyer72]

Unfortunately everything will be deleted once you upgrade.downgrade to 360 as if it’s a software update it will wipe your HDD and install the horizon software. There is no way to transfer anything to a new box either…

[Phil_f]

Thank you for the prompt reply,  there always was an option to transfer series links to a new box. I have done it a few times over the years. The settings were saved on a pic and then you could transfer them to your new box via pc

[Phil_f]

Thank you for the prompt reply,  there always was an option to transfer series links to a new box. I have done it a few times over the years. The settings were saved on a pc and then you could transfer them to your new box via pc

[JitteryPinger]

https://www.virginmedia.com/help/virgin-tv-copy-tv-box-settings-to-another-box

Not sure if this works with 360 if I'm honest

[JitteryPinger · Accepted solution]

After looking at this a bit closer it looks like its a TiVo feature and unfortunately the new 360 software isn't powered by TiVo.

Virgin is currently in the process of changing all V6 boxes to 360 Software (Horizon)

[roy247]

It's not something you think that would be that difficult to achieve really, even if you had to write a programme to convert from Tivo software to Horizon software, but it's easier just to let people start all over again.

[deans6571]

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@Phil_f wrote:

Thank you for the prompt reply,  there always was an option to transfer series links to a new box. I have done it a few times over the years. The settings were saved on a pc and then you could transfer them to your new box via pc

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...that only works when transferring from an old TiVo box to the newer V6 (which also runs the TiVo software).

[Phil_f]

This is what I keep trying,  but it always times out