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Wifi connection for V6

Blueforever1959
Tuning in

Hi

After rearranging our room my coaxial cable won't reach my vr6 box tried to use Wi-Fi only but getting message fail cs2004 cannot load the channel I'm at a loss what this means the tv guide is there but can't watch any channels would appreciate any help

Regards,

Gary

1 ACCEPTED SOLUTION

Accepted Solutions

nodrogd
Very Insightful Person
Very Insightful Person

Its a broadcast box that receives broadcast TV down the cable  in the same way as from a TV aerial or satellite dish. If you disconnect a cable box from that cable you won't get those broadcast channels.

The only way to resolve it is to get a technician in to extend Virgin's specialist grade coaxial cable. The cost to do this is £25.

PS. CS2004 errors only occur on V360 boxes (whether new or migrated V6s), so I have moved the thread to the V360 forum.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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4 REPLIES 4

Tavis75
Super solver

All VM TV boxes (except the Stream) require the co-axial cable connected for live TV, the Wi-Fi\Ethernet is just used for program guide data and streaming etc.

nodrogd
Very Insightful Person
Very Insightful Person

Its a broadcast box that receives broadcast TV down the cable  in the same way as from a TV aerial or satellite dish. If you disconnect a cable box from that cable you won't get those broadcast channels.

The only way to resolve it is to get a technician in to extend Virgin's specialist grade coaxial cable. The cost to do this is £25.

PS. CS2004 errors only occur on V360 boxes (whether new or migrated V6s), so I have moved the thread to the V360 forum.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Zach_R
Forum Team
Forum Team

Hi @Blueforever1959,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear of your TV service issues. As has been mentioned earlier in this thread, the box will need to be connected via the coaxial cable in order to function. If your new arrangement unfortunately doesn't allow that then we can send out a technician to help rearrange your install, but there would be a £25 call out fee to do that.

If you still want to proceed and accept the fee, let us know and we can help with that.

Thanks,
 


Zach - Forum Team
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Roger_Gooner
Alessandro Volta

One option could be a connection of the box to the coaxial cable and use a longer HDMI cable for the TV connection.

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Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection