Why is so difficult to speak to someone

[young1e]

I am currently on hold waiting for a technician no doubt I will have to make my landline shopping put my new hub in today I have no apps to download the new software please answer the phone before I cancel my new contract and go somewhere else so I can speak to someone so frustrated and angry

[Ernie_C]

Some clarity on your actual issue may allow some help here on the forum.

[Matthew_ML]

Hey young1e, thank you for reaching out and I am sorry to hear you are struggling to get through to us.

I have taken a look at our side and I can see you have spoke to the team, did they manage to get this resolved for you? Thanks