Menu
Reply
Lancasters
  • 31
  • 1
  • 1
On our wavelength
485 Views
Message 1 of 13
Flag for a moderator

Where to report issues?

Having been invited to 360 upgrade via handset, I haven't had any emails letting me know how and where to email issues into. Is there a proper way to do this please??

0 Kudos
Reply
Ernie_C
  • 18.9K
  • 2.07K
  • 4.74K
Very Insightful Person
Very Insightful Person
481 Views
Message 2 of 13
Flag for a moderator
Helpful Answer

Re: Where to report issues?

Yes, describe your issue here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Gary06028
  • 141
  • 2
  • 28
Superfast
452 Views
Message 3 of 13
Flag for a moderator

Re: Where to report issues?

Yes is there an official complaint list as nothing really gets done on here and by the looks of it the faults are rising 

Fox35
  • 88
  • 2
  • 25
Up to speed
440 Views
Message 4 of 13
Flag for a moderator

Re: Where to report issues?

Thats a laugh! Nothing is getting done here, bad reports are mounting up.

VM customer service dont want to know, thats if they even bother to take the call.

The 360 (4.28) update on the V6 is flawed. Either change us back or send us the reliable Humax boxes that work properly.

This is a joke!

Gary06028
  • 141
  • 2
  • 28
Superfast
436 Views
Message 5 of 13
Flag for a moderator

Re: Where to report issues?

I have just opened a Twitter account so maybe someone actually cares on there , why is there no announcement of proposed fix 

Fox35
  • 88
  • 2
  • 25
Up to speed
427 Views
Message 6 of 13
Flag for a moderator

Re: Where to report issues?

Yes, I sent a message via Twitter yesterday.
No response so far. Surprise Surprise!
Gary06028
  • 141
  • 2
  • 28
Superfast
418 Views
Message 7 of 13
Flag for a moderator

Re: Where to report issues?

Are the people on here who message saying virgin are doing this and looking into that  virgin employees .

Because if they are why aren’t they giving an announcement on update to solve software problems , it’s really bizarre do they think the Christmas fairies are going to solve it .

TiffanyGreen97
  • 368
  • 22
  • 98
Fibre optic
408 Views
Message 8 of 13
Flag for a moderator

Re: Where to report issues?

I deffo dont work for Virgin but I am only passing on what i have been told by virgin

0 Kudos
Reply
roy247
  • 1.36K
  • 99
  • 322
Knows their stuff
402 Views
Message 9 of 13
Flag for a moderator

Re: Where to report issues?

Know where you are coming from.

0 Kudos
Reply
Gary06028
  • 141
  • 2
  • 28
Superfast
397 Views
Message 10 of 13
Flag for a moderator

Re: Where to report issues?

Does anyone on here work for virgin ?

and thanks for passing it in to us but shouldn’t they make an announcement just to say they are aware of 4.28 software isssue on v6 box and a fix is imminent, they can copy and paste this if they like lol .

They haven’t made one because they haven’t excepted the issue and no fix  is imminent 

0 Kudos
Reply