Welcome Screen

[bigbadbod]

So after all the fun of my Internet and TV not connecting intermittently over the last 4 weeks, Virgin engineers deciding not to turn up and not tell me the new date and my Tivo boxes deciding to update themselves to 360 without me asking them to, (had the new remotes, but we still had recorded stuff to watch), come down this morning and the box just keeps looping through the welcome screen and then rebooting. Can someone please check my line status?

Thank you

[bigbadbod]

I have swapped the 2 boxes we have around and the one from upstairs works downstairs, so it appears the box from downstairs has managed to break overnight with nobody touching it or it even being used. 

[japitts]

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@bigbadbod wrote:

my Tivo boxes deciding to update themselves to 360 without me asking them to, (had the new remotes, but we still had recorded stuff to watch)

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It's standard practice, that after accepting an offer (or requesting) to convert to TV360, that TiVo's are hardware-swapped to TV360-minis, and V6 are reformatted to TV360-master, losing all their recordings in the meantime.

After the remotes are sent out, you have a short time - perhaps 10 or so days - before the conversion is started automatically. In hindsight, you probably shouldn't have requested the conversion until you were in a position to have your V6 reformatted.

In any case - a box that's stuck in the boot loop has a fault. You can either wait on here for the staff to respond (might be a few days) or call into faults. There's no "line status" that would cause this - it's a box fault.

[Tom_W1]

Hi @bigbadbod thanks for your post, although I'm sorry to hear of your multiple concerns raised.

I can see that since your post, you've been able to speak to us and get this on the way to being resolved.

If you do need any further help, please don't hesitate to let us know!

Many thanks