Virgin Media Community

[Michaeljf]

Over the last few days my 4K TV hooked up to v6/360 and it’s constantly cutting out and I am never able to watch a programme or recording without missing sections! HELP PLEASE ANYONE? 

[japitts]

First thing - is it a V6 or is it a 360 that you have?

The two run different software. And after that - what do you mean by "cutting out"? Is this on live TV, recordings and/or OnDemand?

[Michaeljf]

Hi and thank you, It’s been upgraded to 360 over a couple of months ago ! The problem currently is I could be watching live tv or a recording and for a millimetre of a sec screen goes black ! I am not aware of any changes apart from I’ve had two WiFi pods installed! 

[japitts]

Okies, I've moved your post to the 360 board.

I'm a V6 user myself, but which 360 SW version are you running on? There's a few in circulation at the moment, since you've mentioned this is a recent change. Check under Settings > Info IIRC.