'Upgraded' my contract last week to the latest one that matched my old offer.
Acceptable terms so decided to go ahead, didn't want the 360 box so they ordered 2 new remotes ready for the planned upgrade yesterday...
Virgin, not so good, 1st text stated your order will be with you today (20/06) but online tracking is not available due to system error, which in layman terms meant, (I suspected) it has not been shipped.
Will update when and IF this kit arrives as I am now paying for 1TB BB that I cannot use as the old SH is not able to deliver this.
Fortunately, I covered this off in great depth with Lauren and I was assured that I only needed a new remote for each V6 as there is an upgrade 360 option now present on the TiVo V6 box...
...I can also confirm this is present, and when clicked it states have you received your package with the remotes yet so all good.
My understanding, and it seems also @Tavis75 's is that you are receiving new remote controls which have voice activation. Therefore yuor current V6 boxes will be converted to 360 boxes. It seems that in your first post you said you didn't want the 360 box.
Are you wanting to convert from a V6 (TIVO interface) to the 360 (Horizon interface) which includes the voice control?
If you are sent 360 remote controls then your current boxes will be updated to run the 360 interface automatically around 5 days after you receive the new remotes, however if you click the "Upgrade to 360 now" app on either your V6 home screen or in the all apps folder then the upgrade process will start immediately.
The upgrade to 360 process won't be able to complete successfully until you have received your new hub and have a working internet connection
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