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andycambs
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Voice Control on Virgin 360

Small issue, but I thought I’d log it - when I am in TV Guide and request ‘Film 4’ then it goes to two stations further and to Talking Pictures TV (Film4 +1 and then Film 4).

Also, if I am in TV Guide, and press ‘1’ it should take me to channel 1 in my selection ( in my case, BBC 1) but I get taken to Channel 100. I’m using version 4.31 by the way. 

Anthony else having the same issues?

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Anonymous
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Re: Voice Control on Virgin 360

Some others have reported similar issues in 4.31. This was apparently fixed in 4.32, however, some people are now on 4.33 and it appears the majority of users will skip 4.32 due to issues, though unconfirmed. 

You can also reach the top of the guide by saying “top” which may help until you receive the latest firmware. 

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newapollo
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Re: Voice Control on Virgin 360

Have you tried asking for Film 4 HD? 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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andycambs
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Re: Voice Control on Virgin 360

Asking for ‘Top’ gave me channel 100..

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andycambs
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Re: Voice Control on Virgin 360

Tried asking for ‘Film4 HD’ and again it drops to Talking Pictures TV.

Is it just me getting this or does anyone else have the same issues?


@newapollo wrote:

Have you tried asking for Film 4 HD? 

 


 

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thrice
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Re: Voice Control on Virgin 360

The issues I had with the guide with software version 4.31 were similar to this if not slightly worse making the guide next to impossible to use. The bug affected both button and voice commands. The bug was fixed with version 4.32 which worked normally. I am now on version 4.33. Any changes to the latest version must be below the bonnet as there are no new features that I can find. The guide with version 4.33 works normally.

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andycambs
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Re: Voice Control on Virgin 360


@thrice wrote:

The issues I had with the guide with software version 4.31 were similar to this if not slightly worse making the guide next to impossible to use. The bug affected both button and voice commands. The bug was fixed with version 4.32 which worked normally. I am now on version 4.33. Any changes to the latest version must be below the bonnet as there are no new features that I can find. The guide with version 4.33 works normally.


Thanks - hopefully I will get an upgrade to the software pretty soon. I suppose there’s no way of forcing an upgrade?

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thrice
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Re: Voice Control on Virgin 360

 


Thanks - hopefully I will get an upgrade to the software pretty soon. I suppose there’s no way of forcing an upgrade


Unfortunately, there is no way to force an update. In my experience, this happens overnight. Patience is difficult as I know how annoying this problem can be.

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andycambs
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Re: Voice Control on Virgin 360

Still on version 4.31!
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seabarry
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Re: Voice Control on Virgin 360


@andycambs wrote:
Still on version 4.31!

Same here. Past updates seemed to have rolled out on a Tuesday and was hoping to see V.33 tomorrow… if it doesn’t appear I have a feeling this could be another version of the update that has been skipped. 

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