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Vm360 play back problem

Joining in

Good day, 

matter a bit of help. We have had VM360 for quite a few months now and all of the sudden recordings are not playing when selected. I get a dialog box pop up with ‘Failed to play recording with error code CS2200. 
any ideas on how I can fix this? I have an engineer appointment booked for Friday but if it is a simple fix I will do it myself. 
Any help will be greatly appreciated


Very Insightful Person
Very Insightful Person

I'm not sure about a quick fix - from what you've described this sounds horribly like a hard drive problem.

You can certainly check further though - try pausing live TV, which is also effectively a recording and uses the HDD. I would expect that to fail if the HDD is playing up.

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I Think you have hit the nail on the head. 
will just have to wait for Friday for the engineer.