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Virginsocket too far from tv

Kimberley16
Just joined

Hi, we had our broadband and tv box arrive on Tuesday and were told we could do the self set up. However the virgin socket is in a different room to the tv. How do I arrange someone to come out and install 

2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

Self-install is only suitable if you want all your kit within about 3 metres of the socket, unless the house is already wired for more.

Give VM a call & ask for a manned install. There should beno charge for this.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Travis_M
Forum Team
Forum Team

Hi @Kimberley16

 

Thanks for posting on our community forum

 

Sorry to hear about your issue, have you managed to speak to our team now? If not, I can drop you a private message and we'll get this sorted for you.

 

Regards

Travis_M
Forum Team

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