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TTJL
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Virgin tv box won’t start

on ‎25-08-2021 19:55

I think I need a new box, it won’t log in or get passed to welcome bit. Tried all the suggested fixes, disconnect from power etc etc but still joy. Any help most welcome

 

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japitts
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Re: Virgin tv box won’t start

on ‎25-08-2021 20:44

You should call VM faults to report this.

150 (from a Virgin phone), 0345 4541111 (from any other phone) and follow the "I have a fault" options.

Staff do respond on here, but it might take a couple of days.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
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Re: Virgin tv box won’t start

on ‎28-08-2021 12:18

Hello @TTJL,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see that you TV box is not working.

 

Please can you tell me if it is still not working for you? Let me know.

 

Many thanks,

Hayley
Forum Team



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