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Virgin tv 360

5763
Joining in

Just started using virgin tv 360, why when virgin goes down or you replace a lead, do all your planned and recorded programs get wiped off and deleted!!

2 REPLIES 2

roy247
Community elder

Can you give more information regarding the following,


@5763 wrote:

 when virgin goes down or you replace a lead, do all your planned and recorded programs get wiped off and deleted!!


If the 360 is deleting your recordings it's a sign that the box is faulty, especially if it does it more than once. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You could also try a factory reset of the 360, if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.

 

Chris_W1
Forum Team
Forum Team

Hi 5763, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the set top box and this is not the experience we want you to have.

I will send you a PM so that this can be looked into further. 

Please look out for the purple envelope. 

Kind regards, Chris.