Can someone help whenever I am watching something on the mini box live or recorded I can hear a noise in the background but when I check the same programme on the main box the sound is not there it happens during any programme that I watch on and off I have tried moving the wire about but nothing helps
I can see you have started 3 threads on this, that is if they are all " crackling sound " problems on the mini box. Is the mini connected straight to the TV or are you using a soundbar. Assuming both boxes are connected directly to the TV with no soundbar then you could try the sound settings, I have mine set to follow content NA uses always convert, easiest option if the sound settings don't work would be to swap HDMI cables, if that doesn't show anything you could temporarily swap boxes around to see if the problem follows the box.
Sorry to hear you are experiencing these sounds with your 360 mini box. We can understand your concern. I have been able to access your account using forum details. I see that you recently spoke to our team regarding this. Is the issue ongoing? Did you find the great advice given by our community helpful?