Never found a solution for mine, the remote works perfectly for around 20 seconds when the tv is turned on then it tells me I can now pair my remote to the virgin box and it stops working. Shame there is no solution.
I’m not having this issue at all and I have my remotes connected to a Panasonic and a Hisense.
Panasonic worked automatically when paired with VM box. Hisense had to then go into ‘Pair remote to audio system’ and enter Hisense as make and then the model number. Then worked and does not ever reset or disconnect.
Not trying to teach anyone to suck eggs but making sure all bases have been covered.
If this has all been done and still disconnects. As well as the power options I’ve previously suggested that may be the issue, make sure that your box is set to power on to the profile that you programmed your remote with under ‘Default profile on startup’.
if the last option doesn’t work then I’m thinking this may be a specific TV settings issue. May be worth a check through of TV settings.