Menu
Reply
keyworthowl
  • 45
  • 2
  • 1
Dialled in
222 Views
Message 1 of 6
Flag for a moderator

Virgin media store

I purchased Game Of Thrones from Virgin media store, via my computer. I am not able to watch it from my Virgin 360 box. I am just asked to purchase it again.

0 Kudos
Reply
newapollo
  • 6.5K
  • 1.01K
  • 1.61K
Very Insightful Person
Very Insightful Person
216 Views
Message 2 of 6
Flag for a moderator

Re: Virgin media store

Hi keyworthowl,

Are you signing  in using the details you registered online for the Virgin Media Store?

When you sign in the media you have already purchased should be in My Library on the Store.

You can contact the Store by calling on  0800 027 0801 from 9am to 9pm, 7 days a week, or by email  customerservice@virginmediastore.com

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


keyworthowl
  • 45
  • 2
  • 1
Dialled in
150 Views
Message 3 of 6
Flag for a moderator

Re: Virgin media store

Thank you
I have done as you suggested, and I have emailed customer services.
0 Kudos
Reply
Gareth_L
  • 6.91K
  • 423
  • 779
Forum Team
Forum Team
87 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: Virgin media store

Hello Keyworthowl

Sorry to hear that has happened to you 

You can also use this number 0800 027 0801 

9am to 9pm 7 days a week 

Gareth_L

 

0 Kudos
Reply
keyworthowl
  • 45
  • 2
  • 1
Dialled in
78 Views
Message 5 of 6
Flag for a moderator

Re: Virgin media store

All sorted out. All my devices were registered for the store, but that included my last tivo box. I rang customer services, and they deleted the tivo box, and replaced it with my 360 box. 

0 Kudos
Reply
Gareth_L
  • 6.91K
  • 423
  • 779
Forum Team
Forum Team
70 Views
Message 6 of 6
Flag for a moderator
Helpful Answer

Re: Virgin media store

That's great news keyworthowl

Apologies for any inconvenience this has caused you 

Gareth_L