Virgin media splitter

[Jean21]

Hi, 

I just recently changed to the 360 box however I can't connect up the hub,, /TV, getting an error cs1002.

I think it's the splitter is the issue, I have an old upc outlet on the wall and the splitter won't fully go on it as there are two outlets on it.

Will I now have to pay for a technician to call our to fix it?

Thanks

[nodrogd]

Firstly, you mention UPC.

UPC is now Virgin Media Ireland, which means you are outside the UK.

This is a Virgin Media UK customer forum, which is a totally different company to the one in the Irish Republic.

You will have to contact VM Ireland to fix this.

Sorry we can't be of more help.

[newapollo]

Hi @Jean21 

From the Irish Website:-

Error codes when you install the box

These cover any issues you could run into when installing the box for the first time, or when a new update is being installed.

These include error codes: 1001, 1002, 1003, 1010, 1020, 1030, 1040, 1050, 1060, 1070, 1080, 1090, 1100, 1120, 1150, 1160, 1170, 1201, 1202, 1203, 1204, 1205, 1220, 1222, 1224.

If you're seeing one of these codes, we recommend: 

• That you check all connection cables are secured.
• Reboot the set top box at the mains power.
• If the issue persists for longer than 30 mins after the reboot, call Customer Care on freephone 1908, live chat with us here or contact us via social media.