I just recently changed to the 360 box however I can't connect up the hub,, /TV, getting an error cs1002.
I think it's the splitter is the issue, I have an old upc outlet on the wall and the splitter won't fully go on it as there are two outlets on it.
Will I now have to pay for a technician to call our to fix it?
Firstly, you mention UPC.
UPC is now Virgin Media Ireland, which means you are outside the UK.
This is a Virgin Media UK customer forum, which is a totally different company to the one in the Irish Republic.
You will have to contact VM Ireland to fix this.
Sorry we can't be of more help.
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From the Irish Website:-
These include error codes: 1001, 1002, 1003, 1010, 1020, 1030, 1040, 1050, 1060, 1070, 1080, 1090, 1100, 1120, 1150, 1160, 1170, 1201, 1202, 1203, 1204, 1205, 1220, 1222, 1224.
If you're seeing one of these codes, we recommend: