Virgin keeps recording over existing shows?

[Danny_G13]

So this one is kind of specific - I have noticed on certain channels where a program has a particular lack of 'episode' name that if you save more than one, it's the newer version that wipes out the first recording?

Instead of keeping both, the original is just wiped out and it's the new one which replaces it.

This has been going on a long time, and Sky never did this, it kept both. This can be hugely annoying especially when they're a different show, just sharing the same name.

Is this a known issue? A known limitation of Virgin?

[Natalie_L]

HI Danny_G13, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues with your recordings. 

You can amend and manage your settings on the equipment to ensure they tailored to you. Information on how to do this can be found here. 

Please let us know if you have any questions. 

Thanks, 

[Danny_G13]

Hi Natalie,

This is just a copy paste of recording management, it's not answering my question, which is clearly a bug. Can it be fixed?

[John_GS]

Hi Danny_G13

Can you give us an example of this please?

Best,