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Virgin box offline

Fantazein
On our wavelength

on ‎20-09-2022 19:22

Same issue says virgin box offline when I want to record from mobile app and box is not offline had this issue before

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5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

on ‎20-09-2022 19:45

What Virgin box is this, you've posted in the broadband section of the forum?

I presume you mean a TV box, in which case which one? TiVo, V6 or TV360? Check here if you're not sure

The answers will mean we can offer further advice.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Fantazein
On our wavelength
In response to japitts

on ‎20-09-2022 20:38

Tv360 box

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roy247
Community elder
In response to Fantazein

on ‎20-09-2022 21:15

Make sure the 360 is set to fast start or active start, I would go with fast start, it sometimes does seem to take a while to connect, at home it seems worse than when I was recently on holiday l tried a couple of times just as an experment and it set recordings straight away.

 

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Fantazein
On our wavelength
In response to roy247

on ‎20-09-2022 21:23

It is set to fast start

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to Fantazein

on ‎23-09-2022 09:19

Hi Fantazein, 

Thanks for posting. 

I am sorry to hear you are having issues with the box showing offline when using the app.

Are you having this issue when at home using the same network as the 360 box? 

Has the equipment been rebooted since changing the settings?

Thanks,

 

Nat
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