What Virgin box is this, you've posted in the broadband section of the forum?
I presume you mean a TV box, in which case which one? TiVo, V6 or TV360? Check here if you're not sure
The answers will mean we can offer further advice.
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Make sure the 360 is set to fast start or active start, I would go with fast start, it sometimes does seem to take a while to connect, at home it seems worse than when I was recently on holiday l tried a couple of times just as an experment and it set recordings straight away.
Thanks for posting.
I am sorry to hear you are having issues with the box showing offline when using the app.
Are you having this issue when at home using the same network as the 360 box?
Has the equipment been rebooted since changing the settings?