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Virgin box offline

On our wavelength

Same issue says virgin box offline when I want to record from mobile app and box is not offline had this issue before


Very Insightful Person
Very Insightful Person

What Virgin box is this, you've posted in the broadband section of the forum?

I presume you mean a TV box, in which case which one? TiVo, V6 or TV360? Check here if you're not sure

The answers will mean we can offer further advice.

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On our wavelength

Tv360 box

Make sure the 360 is set to fast start or active start, I would go with fast start, it sometimes does seem to take a while to connect, at home it seems worse than when I was recently on holiday l tried a couple of times just as an experment and it set recordings straight away.


On our wavelength

It is set to fast start

Forum Team (Retired)
Forum Team (Retired)

Hi Fantazein, 

Thanks for posting. 

I am sorry to hear you are having issues with the box showing offline when using the app.

Are you having this issue when at home using the same network as the 360 box? 

Has the equipment been rebooted since changing the settings?