Virgin Ultra channel unavailable

[ngood77]

Hi,

Recently move to Virgin 360.  Virgin Ultra channel was watchable first week or so but now it wants me to subscribe.  Is that correct ?  Was it a tease ?

Nick

[Ernie_C]

It was available to all TV bundles for a while. Sounds like it’s reverted to those with the Maxit bundle.

[ngood77]

Thanks.  At least it’s not just me.  I’ll remove it from my list.  

[Carley_S]

Hi @ngood77 

Welcome back to the community forums. 

Sorry to hear of the confusion caused with our Virgin Ultra channel. This channel is only available to those on the Full House package as advised here. 

I'm not able to fully confirm if the channel is available on Maxit or Mixit at this time unfortunately as the website only advises Full House as the eligible package.

[newapollo]

The Virgin TV Ultra UHD channel (228 and 999) is only available to customers on the now obsolete Full House tier, and the current Maxit tier - see columns 3 and  5 on the following page :-  /2022_Channel_Guides/ChannelGuide_April_23.pdf 

[ngood77]

Although it was available to all recently.  Just out of interest why does that channel as well as BBC2 appear twice on the guide ? 

[japitts]

VM periodically offer channels or services as a free-to-view "tempter" to lower-tier customers. VM's UHD channel is indeed available on Ch 228 & Ch 999

[ngood77]

Why is it, and BBC2, in the guide twice ?

[japitts]

If you mean "BBC2 HD" in EPG-102 & "BBC Two HD" in 865, I believe 86x is a regional variation in the same vein as 861-865 are the BBC1 alternate nations feeds.

Ultra HD being listed twice? Apart from the 99x version being in the promotional slots and 2xx being a factual EPG position, no idea.