So I was contacted last week by a Virgin Media agent offering me a free upgrade to TV360 to replace TiVo.
After running through all the security questions and confirming there was no “catch”, the agent agreed to replace what I have like for like.
We have 2 x V6 and 1 x TiVo boxes.
NIce new shiny package arrived Saturday evening with one new master TV360 and 1 new mini box.
After spending 1 hour online this morning to various VirginMedia departments and then 90 minutes on a call, again passed from department to department I am now waiting for a call back tomorrow to tell me if I can have another mini box. The last customer service person, whom was actually quite helpful advised that the order had only been processed for 1 master and 1 mini, this was despite an earlier operative telling me the order had been processed for 3 units. He then advised that the upgrade was really only for people that needed 2 units.
Absoloute joke. Appalling customer service.
I have been with Virgin Media for almost 15 years I now find that I can go to SKY with as many room boxes as I need, admittedly slower broadband (But when do you ever get the 200MB?) for about £500 per year less.
It’s Virgins appalling customer service that has driven me to look elsewhere. If I dont get an acceptable call tomorrow confirming extra new mini box is coming I am off to Sky.