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Gabrielle23 · ‎16-07-2023

Hello

I have now been on the phone to Virgin several times for a long period of time and have had two engineers out (both very nice!) the TV mysteriously works when they come round then it stops working. It’s been 2 weeks since the contract started. I’m not sure what to do.

also I requested the package with O2 SIM but I never received the SIM card.

my first bill is due out and it’s around 75£ but at present only WiFi is working so I feel as though I’m paying for a whole lotta nothin!

Thank you

can anyone in the Forum team help please?

japitts · ‎16-07-2023

In what way is your TV360 service not working? Is this affecting live TV? OnDemand? Recorded programmes?

I'd suggest starting a post regarding your account issues in one of..

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/bd-p/ManageAccountCable or https://community.virginmedia.com/t5/Managing-Your-Account-Mobile/bd-p/ManageAccountMobile

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japitts · ‎16-07-2023

In what way is your TV360 service not working? Is this affecting live TV? OnDemand? Recorded programmes?

I'd suggest starting a post regarding your account issues in one of..

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/bd-p/ManageAccountCable or https://community.virginmedia.com/t5/Managing-Your-Account-Mobile/bd-p/ManageAccountMobile

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Virgin TV not working