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KarenLumb
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Virgin TV never worked since Dec

We had Virgin installed in December. Internet and SIM working fine now. However TV has never worked from day one. Engineer said we had the wrong box and it has never worked. Have spent many many hours trying to resolve issue by phone and got nowhere.  I have contacted Complaints Dept. and they have been very unhelpful. Just referring me back to calling them up again.  Is it better just to log a complaint with Ofcom? Or cancel the Direct Debit?

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joebloggs
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Re: Virgin TV never worked since Dec

Cancelling your direct debit will cause damage to your credit score so I don’t advise that!

I would recommend emailing the CEO, type “ceo of Virgin media” in Google and the email should be for Lutz.

You’ll get good support from them HOWEVER it does seem to take around a 1-2 months to get a response these days 

Corey_C
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Re: Virgin TV never worked since Dec

Thanks for your post and welcome to the Community Forums, KarenLumb,

 

Sorry to hear that you have been having  TV issues. Have you been able to get in touch with the team since your post to get things sorted?

 

Cheers,

Corey C

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