Virgin TV Remote notification for Soundbar/TV (Software Bug)
I recently connected a Sony Soundbar to my LG TV and keep getting these notifications in the top right corner of my screen from my 360 box:
‘You can now use your Virgin TV remote to control this Virgin TV box, and change the volume and power off your LG TV.’ or ’You can now use your Virgin TV remote to control this Virgin TV box, and change the volume and power off your Sony TV.’
The notifications appear every few minutes and are extremely annoying!
I can change the volume control on my remote to control the LG TV, which in turn controls the soundbar as it's connected via HDMI ARC or I can directly control the Sony soundbar. Depending on which device I set for volume control, a notification saying I can control the other one keeps appearing. For example, if I set volume control to LG TV I get notifications that I can control the Sony.
There is no way to disconnect from either device in settings to prevent getting the notifications. I have tried multiple reboots and no joy!
There are other threads with similar issues, yet this software big has still not been fixed:
Re: Virgin TV Remote notification for Soundbar/TV (Software Bug)
Hi LewisEdgar, I am sorry to hear that you are having issues with the paring of the remote and the error message. Can you confirm if he engineers tried a different remote to rule out the remote issue? Can you confirm if the message is still showing on the TV? ^Chris