Have had no Virgin TV service for about a week and a half. Have only been a customer about two weeks having upgraded from just internet.
Customer service seem unable to help. I've unplugged everything and reconnected so many times! Any other tips for what may work? I'm loosing the will with it and no one i talk to when i call seems to be able to sort it....
Have the same issue. I rang customer services a week and half ago and was told to wait two days for the issue to clear. That didn't work so i called again. Second time i was told it was due to works on the line as so many people were joining in my area so it would be off for a week. I called again last night as it still wasn't working over a week later and the person basically said it will sort itself out in time.... couldn't give me a date or anything! Said i should cancel my direct debit to them etc.
Let me know if you manage to sort this as i am lost with how to sort mine!
Thanks for posting and welcome to the community. I'm really sorry to hear of the TV box issue and also the experience you've had when reporting this to us.
I've ran some checks today on the system. From completing the diagnostics today, I am going to refer you to our Virtual Tech Team.
Once I’ve raised the fault you will receive a call back within 4 hours between the working hours of now - 6pm by one of our specialist technicians who can walk you through the issue and hopefully either resolve the fault over the phone or they'll book an actual engineer visit to the property for you.
I've also seen there is a congestion issue (seperate to this) affecting the service. You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then.
Your fault reference number is F008863774 and the estimated fix date is the 11th May 2021.
We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved - I have also applied the relevant credits you're entitled to as well so don't worry about that.
Nearer the 11th May, if you want to @ me on this thread, I will be more than happy to check the ticket reference for you to see any updates on where we are with it
Spoke to someone on the phone earlier today (forgotten their name but they were great!). They seem to think our TV box could be stuck in a reboot loop and hopefully swapping I'm a new one may sort the issue.