Virgin TV Box not working

[andre7766]

Hi!

I wanted to watch some TV tonight but my Virgin 360 TV box seems to be dead!

i have restarted it 4 times now (switch and also unplugged it and waited a minute). I then get the "welcome" splash screen, the the "please wait" splash screen and then the box just powers off. It is always the same. Any clues????

Thanks, André 

[John_GS]

Hi andre7766

Thanks for posting - sorry to hear of the TV box issue. It would need a tech visit if it's not fixed which the system check seemingly shows it's not.

I'll send you a PM now.

Best,

[John_GS · Accepted solution]

Hi andre7766

Thanks for joining me on PM. Just to confirm the technician visit was booked in. This will be viewable in the online account - virg.in/myVM - within 1 hour - you'll also be able to cancel, amend, or track the visit.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment

Best,