on 20-04-2023 17:48
Have received new 360 remote finally !!!
but still no software update for new box is there a way I can download and do this myself ?
Getting a little frustrating as have spoken more than 3 times to C/S but such a simple task seems beyond them 😟
on 20-04-2023 18:02
Check your V6 menu for an "upgrade to TV360 now" app.
Until that's present, you can't force anything. Once that's present, follow the onscreen prompts.
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on 20-04-2023 18:03
I have been waiting about three months already 🤣
on 21-04-2023 09:39
@BenBrown wrote:I have been waiting about three months already 🤣
On the plus side, that's 3 months with the superior V6 box rather than the 360.
on 23-04-2023 12:58
Hi @BenBrown
Welcome back to the community
Sorry to hear you're having issues with your V6 software migration. How long ago was it that you agreed the contract/package with the 360 software upgrade? Does your current contract and recent bills show 360 as part of your TV package?
