Virgin TV 360 upgrade failure MA1/4/11

[mhatter]

Hi Everyone,

This is a helpful post just in case you end up with an upgrade failure like me on converting your V6 box to the new Virgin TV 360 software with a MA1/4/11 message!

DO not bother resetting your box in any way it does not work, just ring faults on 150 on your telephone, I ended up 2nd line support remote session, problem fixed!

Thanks Tech team 👍🏻

[Zach_R]

Hi @mhatter,

Thank you for your post and welcome back to our community forums. We're here to help.

I am so sorry to hear that you had a problem with your V6 box recently, but I'm glad to hear that this has now been resolved.

Please feel free to reach out if you need our help with anything else.

Thanks,