I recently installed my 360 TV box, but I'm having intermittent sound and picture issues. Sometimes the TV omits a high pitch squeak noise or drops out, other times the picture goes completely. This happens whilst in Netflix or watching TV. I have tried switching HDMI ports and the problem seems to be resolved when moving the cables round at the back, more specifically the splitter box. I have tried switching from ethernet to wifi connection and this doesn't seem to have helped. Can anyone shed any light on what the problem might be?
I have tried switching HDMI ports and the problem seems to be resolved when moving the cables round at the back, more specifically the splitter box.
My thinking is that not only would it be helpful to ensure all the cables are pushed fully in but to switch everything off, unplug them and check they all look clean and undamaged before reconnecting them all and turning everything back on. If moving the splitter box around seems to bring this on, do a bit more testing to verify whether this is always the case. Maybe its due to a fault within the splitter box?
I think your observation that moving the cables around by the splitter seems to bring on this problem was worthy of looking into further.Did you try flexing the cables one way, hold it for a while then flex them back the other way to see if this makes a difference? How often does the picture and sound go on the blink or is it continuous?
I think it'd be helpful to talk with VMs Tech Support people to see how things are looking from their end and to help further diagnose things. Even IF it's a cable problem, it'll be them who needs to arrange replacement parts anyway. How is your broadband speed and connection reliability? If this is playing up as well, its more likely a problem with the cable feed into the property somewhere in VMs network or at least up to the wall jack.