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paul1276
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Virgin TV 360 added to existing Gigabit broadband.

Hi,

I am adding the Virgin TV service to my existing Virgin broadband. Virgin are sending the 360 box for home install. Does anyone know if it will come with a splitter and appropriate cables to connect both my Hub 4 and the 360 box to my one and only wall socket?
Thanks.

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japitts
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Re: Virgin TV 360 added to existing Gigabit broadband.

Sounds like you'll need a manned engineer installation.

The 360 will come with the co-ax flylead to connect to your existing co-ax cable, but in your case it sounds like that's already in use.

To split what sounds like one co-ax connection into the two you'll need is an engineer job and can't be done via self-serve Quick Start.

You can either wait on here for staff to pickup (this may take a few days) or call in on the usual 150/0345 4541111 number - depending how urgent this is.

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Paulina_Z
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Re: Virgin TV 360 added to existing Gigabit broadband.

Hi @paul1276,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some issues with the install of your TV360 box. 

Please let us know if you need any further assistance with your Quickstart install, please let us know and we'll be more than happy to help arrange a Manned Install for your services.

Keep us updated and let us know if you need our assistance.

Thank you! 🙂

Paulina_Z
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paul1276
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Re: Virgin TV 360 added to existing Gigabit broadband.

Hi Paulina,

The TV360 QuickStart install package is scheduled for delivery on 25th November. At present I have Gigabit broadband with Virgin and the Hub 4 is connected to the one and only Virgin Cable socket. So there is no socket to which I can attach the TV360 box. The last time I had Virgin TV a splitter and it’s appropriate cables was installed by the engineer. I returned the splitter with the TV box when I dropped the TV service 3 years ago. I therefore either need a splitter and cables or the one gang Virgin wall socket to be changed to a 2 gang. Please advise the best way to proceed. Thanks.

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Sofia_B
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Re: Virgin TV 360 added to existing Gigabit broadband.

Thanks for getting back to us @paul1276

 

In this case, we will need to change the QuickStart order to a manned install.

 

I'm going to send you a PM for more details so we can arrange this for you at a date/time that suits you. 

 

Thanks, 

 

 

Sofia
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paul1276
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Re: Virgin TV 360 added to existing Gigabit broadband.

Everything is now installed and working well. Just to say thank you to everyone. The help on this forum is much appreciated.

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Hayley_S
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Re: Virgin TV 360 added to existing Gigabit broadband.

Hello @paul1276,

 

Thank you for the update on this, I am glad to see it is working for you.

 

I hope you have a nice day 🙂

Hayley
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