Last night the 360 Box stopped taking voice commands and keeps telling me there is an Ethernet/Wireless issue - error code CS9996. I use wireless to my hub from the box. I follow the prompts and it tells me I am connected. But I still have the same problem
I have checked everything but all seems well with connections.
I can still get all channels except Netflix.
I can access recorded stuff but it all starts at the beginning of programmes even though I may have seen half of an episode.
Are you able to try a wired connection instead of wireless?
Is the 360 box connected on the 2.4 GHz or 5 GHz band?
2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.
Open a browser and log into your hub 192.168.0.1 - then navigate to the following settings so you can differentiate between the signals.
Advanced Settings > Wireless Signal > click on Disable Channel Optimization then scroll down and click on Apply Changes.
Now go to Advanced Settings > Wireless > Security > Add a 2 to the end of the 2.4GHz Channel name, then further down add a 5 to the 5 GHz Channel name and click on Apply Changes. That way you can differentiate between the two signals and hopefully get a stronger wireless connection.
You can leave the passwords the same as they are. Then log out of the hub at the top of the page
You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.
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