Virgin TV 360 Upgrade Process

[mafnadeda]

• Launched today

• Upgrade on website fails

• Call call centre, wait 30 minutes

• Get connected to Virgin Mobile and then wait 10 minutes to connect to Virgin Media

• Apparently, they have a dedicated number for TV 360 Upgrades, but only available internally

• Wait 5 minutes to get connected

• Confirm my account number and security details for the fourth time

• Hung up on

Good job I'm only 6 days into my new contract. I'm getting out of this **bleep**hole company.

[Kain_W]

Hi mafnadeda,

Thanks for your post and welcome to the community.

Sincere apologies for any problems faced with your recent upgrade, so we can investigate this matter further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,