Virgin TV 360 Upgrade Process

[kaneki]

Launched today

Upgrade on website fails

Call call centre, wait 30 minutes

Get connected to Virgin Mobile and then wait 10 minutes to connect to Virgin Media

Apparently, they have a dedicated number for TV 360 Upgrades, but only available internally

Wait 5 minutes to get connected

Confirm my account number and security details for the fourth time

Hung up on

Good job I'm only 6 days into my new contract. I'm getting out of this **bleep**hole company.

[newapollo]

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@kaneki wrote:

Launched today

Upgrade on website fails

Apparently, they have a dedicated number for TV 360 Upgrades, but only available internally

Good job I'm only 6 days into my new contract. I'm getting out of this **bleep**hole company.

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The TV360 service was launched for new customers on 10th November 2020

media-centre/press-releases/virgin-media-launches-new-tv-platform-offering-360-viewing-experience 

Upgrades for current customers began on 2nd March 2021

press-releases/all-virgin-media-customers-can-now-boost-their-entertainment-with-virgin-tv-360 

If you are wanting to upgrade to the 360 platform then you should be able to do so via the following link

https://www.virginmedia.com/tv/virgin-tv-360 

Otherwise call 150 from a Virgin landline, or 0345 454 1111, option 4 (regrades) but it's best to call at 8am to avoid call queues

Or choose the second option for option 4 on the IVR (thinking of leaving) and they should either be able to process your box regrade or accept your cancellation request.

[Paulina_Z]

Hi @kaneki,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're experiencing some issues with your TV360 upgrade.

I understand that this must have been quite frustrating, and I do apologise that our call was disconnected before the team could have assisted. 

Have you been able to speak to our team after you created the post on Wednesday? Please let us know what issues you're experiencing if you need further assistance.

Thank you.