on 15-06-2022 15:31
Launched today
Upgrade on website fails
Call call centre, wait 30 minutes
Get connected to Virgin Mobile and then wait 10 minutes to connect to Virgin Media
Apparently, they have a dedicated number for TV 360 Upgrades, but only available internally
Wait 5 minutes to get connected
Confirm my account number and security details for the fourth time
Hung up on
Good job I'm only 6 days into my new contract. I'm getting out of this **bleep**hole company.
on 15-06-2022 16:05
@kaneki wrote:Launched today
Upgrade on website fails
Apparently, they have a dedicated number for TV 360 Upgrades, but only available internally
Good job I'm only 6 days into my new contract. I'm getting out of this **bleep**hole company.
The TV360 service was launched for new customers on 10th November 2020
media-centre/press-releases/virgin-media-launches-new-tv-platform-offering-360-viewing-experience
Upgrades for current customers began on 2nd March 2021
press-releases/all-virgin-media-customers-can-now-boost-their-entertainment-with-virgin-tv-360
If you are wanting to upgrade to the 360 platform then you should be able to do so via the following link
https://www.virginmedia.com/tv/virgin-tv-360
Otherwise call 150 from a Virgin landline, or 0345 454 1111, option 4 (regrades) but it's best to call at 8am to avoid call queues
Or choose the second option for option 4 on the IVR (thinking of leaving) and they should either be able to process your box regrade or accept your cancellation request.
on 17-06-2022 16:13
Hi @kaneki,
Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're experiencing some issues with your TV360 upgrade.
I understand that this must have been quite frustrating, and I do apologise that our call was disconnected before the team could have assisted.
Have you been able to speak to our team after you created the post on Wednesday? Please let us know what issues you're experiencing if you need further assistance.
Thank you.