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Virgin TV 360 Box randomly dropping live TV with error CS2004

Tuning in

Received new 360 box on the 15th July.

Since then the box has 'lost' the live TV channels three times reporting a (useless) CS2004 error.

Catch Up and previous Recordings okay, anything live doesn't work.

Checked the connections, factory reset the box, prayed ...

Have had to turn everything off over night to re-access normal working. 

This is total rubbish. Please arrange new box or technician ASAP.


Forum Team
Forum Team

Hi @SAF2 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so we can look into things further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks